How Payments Work

Payment Methods

Cozy allows renters to make payments with their debit or credit card, or by sending ACH payments directly from their checking account. Our payments partner securely handles all of our processing, sending renter’s payments right to their landlord’s checking account. We don’t collect or hold funds.

ACH Payments

No transaction fees.

Renters need to verify their bank account, which usually takes 2 days.

Payments are deposited in about 5 business days after the send date.

If Express Payouts are enabled, payments will deposit in 3 business days.

Card Payments

2.75% transaction fee, paid by renters.

We accept Visa, MasterCard, or Discover credit or debit cards.

Renters can add cards and make payments immediately.

Payments are deposited in about 2 business days after the send date.

Payment Statuses


The renter has scheduled a payment to send in the future.


The payment is sending. It is either being collected from the renter or deposited into the landlord’s account.


The renter’s payment has successfully been deposited into the landlord’s bank account.


Payments can fail for a variety of reasons, but it’s most commonly due to insufficient funds.

Payment Processing Times*

Payments can take 2–5 business days to reach the receiving account, depending on the renter’s payment method, and whether or not the landlord has Express Payouts enabled.

* This is an example only. Other factors may affect the actual delivery date of your payment.

Typical ACH Payment Times

(5 business days)

ACH payment times ACH payment times

ACH Payment with Express Payouts

(3 business days)

Learn more about Express Payouts

Express payout payment times Express payout payment times

Card Payments

(2 business days)

Card payment times Card payment times

Bank Holidays (2017)

New Year’s Day Jan 2
Martin Luther King, Jr’s Birthday Jan 16
Washington’s Birthday Feb 20
Memorial Day May 29
Independence Day Jul 4
Labor Day Sep 4
Columbus Day Oct 9
Veterans Day Nov 11
Thanksgiving Day Nov 23
Christmas Day Dec 25

Still have questions?

Give our Support Team a holler. We’d be happy to help you.