New on Cozy! Landlords and tenants can easily submit and track repairs and maintenance requests in Cozy.

Property maintenance is a necessary part of managing rentals. Whether it’s gutters full of leaves, broken toilets, leaky sinks, or dirty furnace filters, property maintenance is one part of a rental business that can’t be automated. But that doesn’t mean tracking and communicating about those requests has to be difficult.

At Cozy, we build tools to make life easier for our 650,000 customers, and we listen to what they need. Landlords have asked us to help them better manage maintenance requests, and now they can!

Easily track maintenance

Tenants can request repairs quickly and easily in Cozy from any device. And landlords can create requests and update their tenants about the status of repairs.

By tracking maintenance in Cozy, landlords will have a well-documented history for their records, and they can track the expenses for each repair.

Benefits for landlords

  • Get notified when tenants request maintenance and repairs.
  • Instead of juggling texts, phone calls, and emails, keep all your requests in one place.
  • Communicate with every tenant in a household at the same time.
  • Create an official record of repairs, along with estimates, notes to yourself, pictures, videos, and conversations with tenants.

Benefits for renters

  • Submit maintenance requests from any device.
  • Attach pictures and videos to help your landlord understand what needs to be done.
  • Include your roommates in every conversation.
  • Easily follow up on the status of any repair.

Get started

If you’re a landlord, send your tenants a note through Cozy inviting them to use the new tool by going to the maintenance section of your account. Feel free to use this template:

Hi [Tenant names],

Now you can submit maintenance requests through Cozy! This will make it easier for us to communicate about any problems, and I’ll be able to quickly respond to your requests.

Thanks for trying it out!

If you’re a renter, you can submit a maintenance request in Cozy right now, and we’ll notify your landlord and your roommates. Just log in to your Cozy account and go to “maintenance.”